Man With a Van Clapton Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Clapton provides removal, collection, delivery, and associated services. By placing a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

Customer means the person, firm, or organisation booking the services.

We, us, our means Man With a Van Clapton providing removal and related services.

Services means any removal, transport, collection, delivery, loading, unloading, packing, or related work we agree to carry out.

Goods means any items, belongings, furniture, equipment, or property transported or handled by us on your behalf.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van, removal, and light transport services for household and business customers. Our services may include loading, transporting, unloading, and, where agreed in advance, packing or unpacking. The precise scope of services for each job will be set out in your booking confirmation.

We carry out services within the United Kingdom, with a primary focus on our usual service area and surrounding regions. Any work outside our normal service area is subject to our agreement and may incur additional charges.

3. Booking Process

3.1 Booking requests can be made through our online forms or other methods we make available from time to time. A booking is only confirmed when we have provided written confirmation and you have accepted any quoted price or estimate.

3.2 You must provide accurate and complete information at the time of booking, including but not limited to:

Full collection and delivery addresses.

Details of parking, access, floor levels, lifts, or other relevant access restrictions.

An honest and accurate description of the volume and nature of the goods to be moved.

Any heavy, oversize, fragile, or high value items.

Any special handling requirements.

3.3 Our quotation or estimate is based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to amend the price, adjust the service, or in serious cases decline to carry out the job.

3.4 You are responsible for ensuring that a responsible adult is present at both collection and delivery addresses to supervise, provide instructions, and sign any documentation.

4. Estimates, Quotes, and Prices

4.1 Unless stated otherwise, any price we provide is an estimate based on your description of the job. If the work takes longer, involves additional items, requires extra staff, or is affected by access issues or delays beyond our control, additional charges may apply.

4.2 Where we provide a fixed quote, it will set out what is included and excluded. Any services not expressly included may be charged as extras.

4.3 Prices may be calculated based on time, distance, volume, weight, number of staff, or a combination of these. Congestion charges, tolls, parking charges, and similar costs may be added where applicable.

4.4 All prices are stated in pounds sterling. Where applicable, taxes, duties, and charges imposed by law will be added to the price.

5. Payments

5.1 Unless agreed otherwise in writing, payment is due either in advance or immediately on completion of the job. We may require a deposit to secure your booking, which may be non-refundable in accordance with our cancellation terms.

5.2 We accept the payment methods specified at the time of booking. You are responsible for ensuring that any card or account used for payment is valid and authorised.

5.3 If payment is not received when due, we reserve the right to:

Refuse to commence or continue the services.

Retain goods until full payment is received, subject to any legal rights we may have.

Charge reasonable interest and late payment fees, in line with applicable law.

5.4 For business customers with agreed credit terms, invoices must be paid in full by the due date stated on the invoice. We may suspend further work if invoices remain unpaid.

6. Changes to Bookings

6.1 If you wish to change the date, time, or details of your booking, you must notify us as early as possible. All changes are subject to availability and our agreement.

6.2 Where changes affect the duration, distance, staffing, or complexity of the job, we may revise the price accordingly.

6.3 If we are unable to accommodate requested changes, the original booking and cancellation terms will apply.

7. Cancellations and Delays

7.1 You may cancel your booking by giving us notice. The following cancellation charges may apply, unless otherwise agreed in writing:

More than 72 hours before the scheduled start time: deposit may be retained, but no further charge.

Between 24 and 72 hours before the scheduled start time: a reasonable proportion of the quoted price may be charged to cover lost bookings and administration.

Less than 24 hours before the scheduled start time or on the day of the job: up to 100 percent of the quoted price may be charged.

7.2 If you are not present or not ready when our team arrives, or if we are unable to gain access due to circumstances within your control, waiting time may be charged and we may treat the situation as a late cancellation if the job cannot proceed.

7.3 We will make reasonable efforts to carry out the job on the agreed date and time, but we are not liable for delays caused by traffic, weather, accidents, road closures, mechanical breakdowns, or other events beyond our reasonable control. In such cases, we will keep you informed and rearrange where necessary.

7.4 If we must cancel the job due to our own fault or operational issues, we will refund any payments received for that booking, but we will not be liable for consequential losses such as missed work, lost rent, or alternative transport costs, except where required by law.

8. Your Responsibilities

8.1 You are responsible for:

Ensuring that the goods are properly packed, protected, and ready for transport, unless packing services have been agreed.

Ensuring that all goods to be moved are clearly identified and separated from items that are not to be moved.

Checking that nothing is left behind at the collection address and that nothing is taken from the property in error.

8.2 You must ensure that adequate parking and access are available for our vehicle at both collection and delivery points. Any parking permissions, permits, or visitor passes must be arranged in advance where necessary. You are responsible for any parking charges or penalties incurred as a result of inadequate or incorrect instructions.

8.3 You must not ask our staff to undertake illegal activities, unsafe work, or work beyond what has been agreed. Our team may decline to move items that are excessively heavy, unsafe, not properly prepared, or prohibited by law.

9. Prohibited and Restricted Items

9.1 We do not transport:

Illegal goods, stolen property, or items in breach of regulations.

Explosives, firearms, ammunition, or hazardous materials.

Flammable, corrosive, toxic, or otherwise dangerous substances.

Cash, precious metals, jewellery, or similar high value items, unless agreed in advance.

Livestock, pets, or other live animals.

9.2 If you include prohibited items without our knowledge, you will be responsible for any loss, damage, or penalties arising, and we may dispose of such items lawfully without compensation.

10. Waste and Disposal Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection company, and we only remove items as part of our removal and transport services, subject to our agreement.

10.2 Where we agree to dispose of unwanted items, waste, or rubbish on your behalf, this will be subject to additional charges and must be explicitly agreed. We reserve the right to decline the removal of certain types of waste, including hazardous waste, electrical items, or construction debris, unless appropriate arrangements and licenses are in place.

10.3 You confirm that any items you ask us to dispose of belong to you and that you have the right to authorise their disposal. Once disposed of, such items cannot be recovered.

10.4 You must not request or encourage unlawful dumping, fly-tipping, or any disposal that breaches local or national regulations. If you do so, we will refuse the request and may terminate the services without refund.

11. Liability for Loss or Damage

11.1 We will exercise reasonable care and skill in handling and transporting your goods. However, you acknowledge that the nature of removal work carries some inherent risk of minor damage or wear.

11.2 We are not liable for:

Damage to goods that are inadequately packed or protected by you.

Damage to goods where pre-existing defects, weakness, or wear and tear are present.

Damage or loss arising from your failure to properly secure items that you packed yourself.

Damage to items that cannot reasonably be moved without risk, such as items too large for doorways or stairwells, where you insist that we attempt the move against our advice.

11.3 Our liability for loss or damage to goods, where we are found to be at fault, will be limited to a reasonable cost of repair or the current market value of the damaged item, whichever is lower, subject to any overall cap stated in your booking or required by law.

11.4 We will not be liable for indirect or consequential losses, such as loss of profit, loss of use, emotional distress, or delays, except where such liability cannot be excluded by law.

11.5 You must notify us in writing of any apparent loss or damage as soon as reasonably possible, and in any case no later than seven days after completion of the services. We may inspect the damage before any repairs are carried out.

12. Access, Property, and Building Damage

12.1 You are responsible for protecting floors, walls, and fixtures if you have special concerns about the property. We will take reasonable care, but we are not liable for normal scuffs or marks that may occur when moving large items through tight spaces.

12.2 If you ask us to move items in a way that increases risk of property damage, such as hoisting through windows or squeezing items through restricted passages, you do so at your own risk and we may ask you to confirm your instructions.

13. Insurance

13.1 We maintain appropriate insurance in line with our business activities and legal requirements. Details can be provided on request.

13.2 You are strongly advised to maintain your own insurance cover for your goods and property, particularly for high value or delicate items, as our liability is limited as set out in these Terms and Conditions.

14. Complaints and Disputes

14.1 If you are unhappy with any aspect of our service, you should raise the issue with us as soon as possible so that we can investigate and, where appropriate, put things right.

14.2 We will endeavour to resolve complaints promptly and fairly. Where we are at fault, we may offer a repair, contribution towards repair, partial refund, or other appropriate remedy, in line with these terms and applicable law.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only as necessary to provide our services, manage bookings, process payments, and comply with legal obligations.

15.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal information to third parties.

16. Termination

16.1 We may terminate or suspend the services immediately if:

You fail to pay any amount due.

You behave abusively or threaten our staff.

You request unlawful or unsafe activities.

You materially breach these Terms and Conditions.

16.2 If we terminate the services due to your breach, cancellation charges may apply, and we may retain any sums already paid.

17. Amendments to These Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

17.2 Any changes to the agreed services or to these terms must be confirmed in writing to be valid.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Man With a Van Clapton, you acknowledge that you have read, understood, and agree to these Terms and Conditions.